# Deployment and support requirements

Understand the hosted service and discuss deployment, availability, or support needs.

Source: https://cherami.to/docs/guides/deployment



Cherami is a hosted service. Connect through the [HTTP API](https://cherami.to/docs/quickstart), [remote MCP](https://cherami.to/docs/mcp), or the [plugin](https://cherami.to/docs/plugin); there is no customer deployment to configure.

## When your requirements go beyond the hosted service [#when-your-requirements-go-beyond-the-hosted-service]

If your work requires a dedicated deployment, running Cherami in infrastructure you manage, contractual availability commitments, or agreed support response times, email [hello@cherami.to](mailto:hello@cherami.to). Tell us what you need and what makes it necessary for your use.

Dedicated deployments and contractual availability or support-response guarantees are not currently offered. This is a requirements discussion, not a delivery commitment; the [Terms of Service](https://cherami.to/terms) continue to apply.

## Get help with the current service [#get-help-with-the-current-service]

For a problem with your connection or mail, use the [support guide](https://cherami.to/docs/guides/support) or email hello directly. Ordinary support is available to everyone.