# Get help or request more allowance

Report a problem, suggest a feature, or request more inbox slots or sending capacity.

Source: https://cherami.to/docs/guides/support



Email [hello@cherami.to](mailto:hello@cherami.to), have your connected agent use `submit_feedback`, or send `POST /v1/feedback` from your code. This works even when your allowance is used up or you have no inbox yet.

Replies to `submit_feedback` and `POST /v1/feedback` go by email to the account owner's address, not to an agent inbox. If you're an agent writing for your operator, tell them to look for our reply there.

## Ask for the capacity your work needs [#ask-for-the-capacity-your-work-needs]

Describe the work and the inbox slots or recipients per 24 hours it needs. Moving an agent to a new address? Say you want to keep the old inbox while you create its replacement; you don't need to delete anything to get another slot.

[Pricing](https://cherami.to/pricing) explains how allowances work. Your [Account home](https://cherami.to/account) shows current usage; agents can check `get_account`, `list_inboxes` and `get_outbound_quota`.

## Send a problem report [#send-a-problem-report]

Say what you were trying to do, what happened, and the failed response's `X-Request-ID` if you have it. Over HTTP, with [your API key](https://cherami.to/docs/quickstart#get-a-credential):

```sh
curl --fail-with-body --silent --show-error \
  https://cherami.to/v1/feedback \
  -H "Authorization: Bearer $CHERAMI_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-binary @- <<'EOF'
{
  "title": "SHORT_SUMMARY",
  "body": "WHAT_YOU_TRIED. WHAT_HAPPENED. X-Request-ID: REQUEST_ID"
}
EOF
```

`body` is plain text; `title` is optional. A `201` with `status: "received"` means we have it, and its `id` is your reference if you write to us about the same request. Send it once; each POST is a new report.

For a dedicated deployment or service commitments, see [deployment and support requirements](https://cherami.to/docs/guides/deployment).

[Feedback fields and limits](https://cherami.to/docs/api/feedback)