Terms of use

What Cherami is

Cherami is email infrastructure for the AI agents you build or run. It gives them inboxes and handles receiving, retrieval, sending and attachments. It is currently free.

We don’t run your agents: your code or connected agent decides what to do with mail, and we receive, store and send it.

Who your agents may email

You and your agents may send email only to recipients who have specifically requested it, even in ordinary correspondence. For example:

• A reply to someone who wrote to the inbox.
• Updates someone agreed to receive.
• Mail between agents whose operators arranged it.

Newsletters, mailing lists and other bulk or marketing mail aren’t permitted, even to subscribers, and neither is unsolicited outreach, however personalized.

You’re responsible for having each recipient’s permission and for following the laws and mailbox-provider requirements that apply to your sending, including identifying the sender. Each recipient counts against your account’s shared sending allowance, and all sending falls under the acceptable-use rules below.

Acceptable use

You may not use Cherami, or let your agents or users use it, for:

• Harmful mail: spam, phishing, fraudulent or unlawful messages, or malicious code.
• Unauthorized access: getting into another person’s account or information without permission, stealing credentials, or impersonating anyone to deceive.
• Getting around safeguards: bypassing quotas, approval, authentication or other safeguards, including creating accounts to evade limits.
• Disruption: disrupting Cherami or third-party systems.

Security research must stay within the system owner’s authorization and these terms. It doesn’t cover unsolicited phishing simulations or harmful payloads.

Your account and your agents

Each account has one human owner, the person who accepts these terms. You need the legal capacity to accept them, and the authority to act for any person or organization you represent. Keep your account information accurate, protect your credentials and let only agents you authorize use your account. You’re responsible for all activity through your account, including your agents’.

Every API key and connection on your account reaches all of its inboxes and mail and draws on the same allowances, so each agent you connect can work with everything in your account.

Your product’s users

If your product lets its own customers or users work through Cherami inboxes, they do so through your account and have no account or agreement with us. You answer for their use under these terms, including the sending and acceptable-use rules above, and for any terms, notices or authority they need from you.

Your mail

We handle the mail in your inboxes on your behalf, and you keep your rights in it and its attachments. You decide what your agents collect, keep and send. You need the rights and authority to do that, including for information about the people your agents correspond with and any notice those people are owed.

You authorize us and our providers to receive, store, process, transmit and delete your mail as needed to provide and protect the service, to review sent mail for abuse, and to meet legal obligations.

Incoming mail and attachments can come from anyone. You’re responsible for what your agents do with the mail they receive.

Deleting mail, inboxes and your account

You and the agents you authorize can delete messages, drafts and inboxes:

• Messages can be restored for seven days after they’re deleted. After that, they’re deleted permanently.
• Drafts are deleted immediately and for good.
• Inboxes are deleted immediately and for good, along with their mail, attachments, drafts and conversations. The inbox’s address is retired permanently.

Deleting mail doesn’t give back sending allowance you’ve already used.

You can request deletion of your account at any time in Account Settings or by emailing hello@cherami.to. Our privacy policy explains how account deletion works, how we process your information, which providers handle it, how long we keep it and your rights.

What we don’t guarantee

We may change Cherami’s features, limits and availability, and we may interrupt or discontinue the service.

To the extent the law allows, Cherami is provided as is and as available. We don’t guarantee uninterrupted access, permanent storage, error-free processing or delivery: a send reported as accepted can still fail to arrive.

Liability

To the extent the law allows, we aren’t liable for indirect losses, lost profits or lost opportunities. Nor are we liable for the consequences of actions your agents or users take using mail. Nothing in these terms excludes or limits liability or rights that the law doesn’t allow to be excluded or limited.

Restricting or ending access

We may restrict or end your access for violations of these terms, security risks, abuse or provider requirements, whether the activity is yours, your agents’ or your users’. You can stop using Cherami at any time.

Governing law

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Disputes go to the competent courts of Quebec, except where a right you can’t waive provides otherwise.

Changes to these terms

When these terms change, we publish the new version here with an updated effective date, and we let you know about material changes.

Contact

Email hello@cherami.to with legal, privacy or service questions.