Support

How to reach us

• Email hello@cherami.to, with or without an account.
• From your code, call POST /v1/feedback with your API key.
• From a connected agent, use the submit_feedback MCP tool.

A request from your code or agent works even when your account has no inbox or sending left, and we’ll know which account it’s from. It returns an ID you can quote if you write again, and our replies go to your account email, the one you sign in with, not to your agent’s inbox. The support guide shows how to ask from code or an agent.

Report a problem

Troubleshooting and FAQ answers common problems, and MCP troubleshooting covers agent connections. If your answer isn’t there, tell us what you were doing, what happened and what you expected. These help us look into it:

• How you connect: the HTTP API, which SDK, which MCP client, or the plugin
• The error code, if there was one
• The X-Request-ID header from the response
• The inbox address or message ID involved

Get more inboxes or sending

Tell us what your inboxes are for, who they write to, and how many inboxes and how much sending you expect. Your allowance changes once we’ve agreed on what your work needs. Your Account home shows what you’re using now, and Pricing shows the free allowance and how it’s counted.

Account changes we make for you

Email us when:

• We’ve switched off sending or deleting for your account
• We can’t open your account. Write from the address you signed in with.
• Your sign-in email belongs to another Cherami account
• You want to disconnect an MCP client that signed in through your browser, such as Claude Code. Write from your account email and say which one.

You can revoke API keys yourself on the API keys page.

Something your work requires

If your work needs something we don’t offer, such as team access, single sign-on, a custom domain or agreed response times, tell us what you need and why. The same goes for a data-processing agreement, a SOC 2 report, storage in a particular region or handling regulated data.

To see how accounts and deployment work, read Team and application access and Deployment and support requirements.

Delete your account

Request it in Account → Settings, or email us naming the account or one of its inboxes. We delete the account within 30 days, and until then its keys and inboxes keep working. Deletion is final: your inboxes and their mail are deleted, and their addresses are retired for good, so nobody can use them again.

Your personal information

To see, correct or delete the personal information we hold about you, email us, from your account email if you can, so we can confirm the request is yours. Privacy questions and complaints go to the same address. The privacy policy has the details.

Getting started

Building with your own code? Start with the HTTP API quickstart. Connecting an agent you already run? See Connect over MCP. The documentation covers the rest, and agents can read every page as Markdown from /llms.txt.